Issue and feedback collection

Issue reporting feature

Encourage your community members to use the Issue Reporting feature to voice their concerns. Promote constructive dialogue and transparency by actively managing the reported issues and providing updates on their resolution. Your proactive engagement and responsiveness are key to fostering a collaborative and well-maintained community.

This feature not only aids in resolving individual concerns but also provides valuable insights into the broader needs and priorities of your community. Leverage this tool to make data-driven decisions and to enhance community satisfaction and trust in your platform.

The issue reporting process

Your registered users have the capability to report issues through their member area, contributing to the collective well-being of the community. Here's the process they follow:

Reporting an issue

Users navigate to the Issues page in their member area and click on the Report the problem button. They are prompted to fill in details about the issue, including:

Viewing and interacting with other users' reported issues

WeSolve not only allows users to report issues but also enables them to view and interact with issues reported by other community members.

Issue page

All public issue reports are available under the Issues page. Here, users can see what concerns the community members have reported.

Interactive Features

For each reported issue, the user can:

Dynamic category filter

Community members can use the dynamic category filter to easily find reports that fall under specific categories. This feature allows to focus on areas of interest or concern.

Manage reported issues

All reported issues are listed on the Issues page of your admin dashboard. Here, you have a comprehensive view of each report, including:

Filtering and Moderation

Administrators can streamline issue management using the following features:

Managing Comments

Engage with and moderate community discussions related to reported issues using the comment management tools:

Accessing Comments:

Comment Moderation:

Adding Comments:

Customizing the Issues module

The WeSolve platform offers a range of customization options for the Issues module, allowing administrators to tailor the feature to the specific needs and policies of their community. This guide outlines the available customization settings and how they can enhance the user experience and administrative control.

Enabling or Disabling the Issues Module

Control the availability of the Issues module to your users with simple steps:

Moderation Settings

Fine-tune how issues are moderated and displayed in your community:

Additional Customization Options

Further customize the user interaction with the Issues module by managing the following settings located in Settings, Visibility:

By customizing the Issues module to fit your community's preferences and needs, you create a more engaging, responsive, and user-friendly environment. These settings empower administrators to maintain a balance between user freedom and content moderation, ensuring that the platform remains a constructive space for community engagement and problem-solving.